Jul. 10 2009
Source Page: Table showing ratio of Jobseeker's Allowance claimants to Jobcentre Plus staff in Great Britain, Government Office Region, and Jobcentre Plus District - as at February 2009. 2 p.Found: Table showing ratio of Jobseeker's Allowance claimants to Jobcentre Plus staff in Great Britain, Government
Jul. 21 2009
Source Page: Table showing ratio of Jobseeker's Allowance claimants to members of Jobcentre Plus staff in the Great Britain, Government office regions, and Jobcentre Plus Districts for past 12 months. 15 p.Found: Table showing ratio of Jobseeker's Allowance claimants to members of Jobcentre Plus staff in the Great
May. 23 2011
Source Page: Table showing the average handle time (AHT) of calls made to each of the customer service telephone lines administered by the Jobcentre Plus Contact Centre Directorate for March, April and week one of May 2011; how many calls were handed over; and what proportion of outstanding inquiries received a call back from staff within three hours. 3 p.Found: handle time (AHT) of calls made to each of the customer service telephone lines administered by the Jobcentre
Jul. 17 2008
Source Page: The social fund commissioner's annual report 2007/08. 74 p.Found: In order to cope with a substantial increase in crisis loan demand, Jobcentre Plus diverted staff from
Jul. 14 2011
Source Page: The Social Fund Commissioner’s annual report 2010/2011. 35 p.Found: Plus for independent reviews, the quality of decision making in Jobcentre Plus, in-year changes
Mar. 27 2008
Source Page: Jobcentre Plus Business Plan 2008–2009. 20 p.Found: Jobcentre Plus Business Plan 2008–2009. 20 p.
Asked by: John Healey (Labour - Wentworth and Dearne)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many Armed Forces Champions are employed in Jobcentres.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
The Department’s Armed Forces Champions model is based around champions being allocated to Jobcentre Plus Districts, rather than individual Jobcentres. This means that there is at least one Armed Forces Champion role allocated to each Jobcentre Plus District supported by a Group network, with resources in the network targeted where there are geographically particularly high levels of demand.
Staff Roles | Staff in Post | ABM FTE |
Armed Forces Champion Lead | 10 | 10 |
Armed Forces Champions | 50 | 40 |
Grand Total | 60 | 50 |
Source: DWP’s internal Activity Based Model (ABM)
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Notes:
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Feb. 04 2008
Source Page: Reward and recognition: the principles and practice of service user payment and reimbursement in health and social care. A guide for service providers, service users and carers. 44 p.Found: area and with local Jobcentre Plus office staff to help ensure there is understanding around the principles
Asked by: Steve McCabe (Labour - Birmingham, Selly Oak)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of employing an Armed Forces Champion at every Jobcentre.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
As part of the Armed Forces Covenant the Department for Work and Pensions (DWP) has initiatives which help current and former Armed Forces personnel and their families. This includes the role of the Armed Forces Champion in every Jobcentre Plus District, who provide specialist support to members of the Armed Forces community and build Work Coach capability in our Jobcentres. Armed Forces Champions develop and maintain joint working relationships, provide specialist support to all Jobcentre staff and act as the first point of contact in communities for organisations and services.
Although there is no specific assessment carried out, the Department regularly evaluates the role to ensure we deliver the best service possible and we have had, and continue to receive positive feedback from customers and external stakeholders regarding their experience of working with Armed Forces Champions.
Asked by: Tahir Ali (Labour - Birmingham, Hall Green)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department has taken to support unemployed people in Birmingham with (a) skills training and (b) financial management.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
In Birmingham, our local Jobcentre Plus partnership teams are working directly with colleges and training providers to ensure claimants have access to the right skills support. Our successful Sector Based Work Academy Programmes (SWAPs) have seen almost three hundred customers in Sparkhill take up this support in the last year. This provision includes pre-employment training, work experience and a guaranteed job interview across a variety of sectors, with further SWAPs available with employers such as HS2, Compass Group, Air Scaffolding, Weatherspoon’s, and Jet 2.
In the Hall Green constituency, we have recently supported customers into jobs in the hospitality sector through English for Speakers of Other Languages (ESOL) provision based at Sparkhill Jobcentre. Customers have also taken up non-teaching roles within local schools through the skills training we have set up with Pineapple Recruitment, and Sparkhill Jobcentre staff work closely with Joseph Chamberlain College to support claimants move into self-employment.
We are committed to ensuring that all staff can identify and signpost customers to the financial support they require. Across all our Jobcentres in Birmingham, Work Coaches have regular conversations with customers about the Flexible Support Fund (FSF) and how this can help to remove barriers to work, such as support with childcare costs.
The ‘Move In Move On’ programme helps customers in supported accommodation to move into work via a partnership with the Salvation Army. This programme offers financial education, tenancy skills and employability. We also work with The Money House which offers a financial education course to support 16–25-year-olds with banking, budgeting, and spending habits to support in reducing youth homelessness.
To help facilitate signposting discussions with customers, staff have access to a database of national and local support information, the District Provision Tool, which ensures that customers can access tailored support where required.